Tuesday, November 19
Monday, November 18
E-COMMERCE BUSINESS MODELS
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Category
|
Description
|
Examples
|
|
E-tailer
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- Sells physical products directly to consumers or to individual
businesses.
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~ Amazon.com
~ RedEnvelope.com
|
|
Transaction broker
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- Saves users money and time by processing online sales transactions
and generating a fee each time a transaction occurs.
|
~ ETrade.com
~ Expedia.com
|
|
Market creator
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- Provides a digital environment where buyers and sellers can meet, search for
products, display products, and establish prices for those products.
- Can serve consumers or B2B e-commerce, generating revenue from
transaction fees.
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~ eBay.com
~ Priceline.com
~ ChemConnect.com
|
|
Content provider
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- Creates revevue by providing digital content such as digital news,
music, photos or video over the Web.
- The customer may pay to access the content, or revenue may be
generated by selling advertising space.
|
~ WSJ.com
~ GettyImages.com
~ iTunes.com
~ Games.com
|
|
Community provider
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- Provides an online meeting place where people with similar interests
can communicate find useful information.
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~ iVillage.com
~ MySpace.com
~ Facebook.com
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|
Portal
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- Provides initial point of entry to the Web along with specialized
content and other services.
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~ Yahoo.com
~ Bing.com
~ Google.com
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Service provider
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- Provides Web 2.0 applications such as photo sharing, video sharing
and user-generated content as services.
- Provide other services such as online data storage and backup.
|
~ Google Apps
~ Photobucket.com
~ Xdrive.com
|
Sunday, November 17
Creating an E-Commerce Web Site
E-commerce has made it
possible for entrepreneurs to extend their reach farther than they could have ever imagined. You’ve just read
about all of the different components that go into creating an e-commerce web
site, but here’s a quick recap that will help you put everything into place.
1. Choose your web design tools
2.Selecting Your Web
Host for E-commerce
Find a hosting provider that can accommodate all
of the tools you want to use and offers
the features you need. , picking the provider that’s right for you can be an easy decision if you pay attention to a
few key issues. The first is price, and while it’s easy to do a quick price comparison on the
web, the cheapest host you can find may not always be the best. Providers that have lower
prices sometimes skimp in other areas, like customer service or technical support. You
should also be on the lookout for providers that may offer low prices up front, but then run up
charges with hidden fees. In addition to price, you should also consider the
type of features offered by a hosting provider.
Since PHP and MySQL currently play an integral role in creating dynamic,
interactive e-commerce web sites, picking a host that offers compatibility
with these languages should be at the
top of your list. If you’re interested in having email addresses that match your domain name—an important factor
when considering how you will communicate
with your customers and any employees.
3. Pick a payment
solution
Weigh your options to see if a payment processor or gateway is right for you. The payment process is what puts the “commerce” in “e-commerce.” There are two kinds of payment systems that you should consider for your site: a payment processor and a payment gateway. Payment processors, like PayPal Website Payments Standard and Google Checkout, will send a customer to a checkout page that is hosted by the processing company. After customers submit their credit card information, they will be sent back to your web site. In contrast, payment gateways such as Authorize.net integrate directly with your shopping cart and the transaction is essentially invisible to your customer.
4. Choose or create a
shopping cart
Your
customers are going to need a way to select items and buy them, so find a shopping cart
solution that meets your needs. At brick-and-mortar
stores, shoppers pick items from shelves, put them in a cart or basket, and usually bring them to a cashier when
they’re finished shopping. You’ll need to set up a similar system—commonly called a shopping cart
solution—for your online store. Typically, shopping cart software allows people to select
items from web pages, add them to their “cart,”
and walk them through the purchase process when they are ready to check out.
Most shopping carts will also include
taxes and shipping charges to give customers a total for their order. When choosing a shopping cart to go with your
payment processing solution, make sure it’s supported by your hosting provider and look to
see if the cart offers the payment and shipping
options you need.
5. Obtain credible SSL
security
Work
with a provider like GeoTrust to get credible SSL protection for your site.
A
nice site design and seamless integration with a payment system are great, but
they won’t mean a thing if you and your
customers aren’t protected from fraud and theft. Security is one of the biggest concerns that shoppers have
when it comes to buying online. In fact, a recent survey found that 45 percent of consumers are
worried about identity theft when they buy on the web.Even more troubling for e-commerce
business owners, security concerns like these
have a serious impact on consumer behaviour. Given these
fears, SSL security is critical to your web site. With an SSL certificate,
you’ll be able to prevent cybercriminals
from intercepting financial data as it’s transmitted over the internet. Not only that, but you’ll also be
able to show your customers that your business is legitimate and can be trusted.
Example of E-Commerce
Xtreme Mac
Xtreme Mac has the most original and innovative shopping experience Xtreme
Mac interface to be beautiful and all out fun to play with. Getting your
visitors to not only be impressed with your site design but actually enjoy the
shopping experience is the holy grail of e-commerce design. The more they enjoy
your site, the more time they spend on it. Which, theoretically, makes them
more likely to actually buy something (the ultimate goal of any e-commerce
site).
Icon Dock
Right off the bat you can see that Icon Dock is a beautiful site full of
top notch illustrations. Some websites make it quite difficult to see and edit the contents of
your cart, but Icon Dock gives you a visual “dock” of icons that stays with you
as you shop. When you want to add something to it, you simply drag the icon to
the dock to drop it in. Then if you want to remove anything from the dock,
simply hit the little “x” on the icon.
This is crafted in
such an intuitive manner that you really don’t need any instruction. It works
exactly like you expect it would. And for those who don’t get it right away,
there’s still the old option of clicking an “add to cart” button. This is an
important feature. When designing a uniquely interactive interface, always
think about whether you should still include the traditional way for those who
might not understand your fancy new idea. This allows you to blaze your own
path in interactivity while preserving usability.
Nike
Nike has integrated
everything on the page in a visually seamless manner. They’ve got well over ten
unique sections on a single page, yet it looks completely cohesive. Let’s look
at a few of the things they’ve done to accomplish this. The first thing
they’ve done to cut clutter is fairly simple. Instead of stacking
randomly-sized banners promoting different items on top of each other like
Kmart, Nike has one primary banner that rotates between three messages. This
surely isn’t groundbreaking, but it’s something too few designers consider when
faced with loading a page to the brim with content. Prebuilt libraries like
jQuery make this type of rotating content a cinch and can really make an
otherwise static page come alive in a subtle, non-annoying way.The next thing Nike
has done to cut clutter is to put all the sections below the main banner on a
continuous background color to avoid that “dropped in” look you get with the
sale item boxes in Kmart’s design. This makes the entire page look as if it were
built at the same time by the same designers, as opposed to having an old
design that you keep cramming more and more mismatched items into over time.
It’s all about synergy folks.
Dyson
The lesson we can
learn from Dyson is that you can make shopping for a vacuum feel like shopping
for a Mercedes. No matter what you happen to be selling, if you want it to look
high end, get your inspiration from websites that sell luxury cars, yachts or
anything else that costs more than you make in a year. The black and gray
background is really complemented by splashes of white and/or blue that really
jump off the page with contrast. What really steals the show is the product
photography (no doubt as much Photoshop as actual photo), which really captures
the essence of the attractive product design. Also notice the rotating banner
as with the Nike example. You’ll see this again and again throughout the
examples below for good reason, it’s just a great way to put a ton of content
into a small space without any visual clutter.
Ikea
Ikea wins the prize
for the most interactive shopping experience. When I get the Ikea catalog in
the mail, my wife and I love to sit down together and flip through it together
for design ideas and to see what cool new products they’ve come up with. This
is enjoyable because the Ikea experience has been carefully structured so that
flipping through the catalog is just like walking through their showroom.
Instead of being presented with individual items, you see custom photography of
an entire room completely made up of Ikea products. They give you helpful
breakdowns of what each item costs as well as the cost of buying the entire
room as a set. This helps normal people who don’t know much about interior
design create beautiful rooms.
Recently, Ikea has
transferred this experience to their online store. What you get is an
experience that’s a lot like flipping through the catalog, only much more
interactive and dynamic. You can click on the icons next to certain products to
get a closer look or view hidden features, change views to look around the
room, or skip the room view and look at a simple grid of products. Like some of
the other examples above, Ikea is shooting for a shopping experience that is
not only enjoyable, but could even be considered fun. If you’re building an
e-commerce site, think about how you can liven up the experience by adding
something a bit more interactive than your average online store.
E-Commerce Regulations
The regulations apply
to every business which offers Internet marketing within the UK or European
Economic Area (EEA), which means it is nearly every commercial website. Such
businesses must comply with the E-Commerce Regulations, regardless of whom it sells its products or
services to (individuals or other businesses). If a business sells goods or
services on the Internet, by email or text message, it has to comply with the
regulations.
The e-commerce
regulations only apply to the laws passed from the 30 July 2002. The
regulations do not apply to tax, gambling or lottery and do not affect data
protection laws. Direct marketing over a phone or fax are not covered by the
regulations.
The regulations aim to
ensure transparency in online transactions. The seller needs to provide the
consumer with necessary information such as terms and conditions and fine print
as well as give them the right to cancel their order within a specified time.
The following minimum information must be provided
to the consumer and be easily accessible:
- The name of the service provider: the consumer must be informed who he or she is dealing with and be able to easily find it on the website
- The email address of the service provider so the consumer can contact the business whenever he or she needs to.
- The address of the service provider: if it is a company then a registered office address needs to be given
- The company’s registration number if the service provider is a business
- VAT number if available
- Prices must be transparent: state whether they include VAT and delivery costs
- There must be a clear description of goods or services offered
- Payment method and delivery arrangements (within 30 days if not stated otherwise) must be specified
- Cancellation rights should be provided (usually 7 days after the goods are delivered or contract of service is agreed) and it should be clarified who is responsible for the costs of returning the goods.
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